FlowUrgent repair enquiries
Collect address area, problem description, contact details and priority without promising immediate attendance.
AI reception for Plumbers & Heating Engineers
Answer the next call, even when you’re on a job.
Whether you’re under a sink, driving to a call-out or working past closing time, phone enquiries can be easy to miss. A properly configured Maya receptionist can ask the right questions and pass useful details to your team.
The public voice demo remains subject to launch checks. We confirm all phone and booking integrations before activation.
Relevant workflows
What Maya can help your business handle
Quote and survey requests
Ask what work is needed and help arrange a callback or site survey where calendars allow it.
Opening hours and coverage
Share accurate service areas, business hours, charges policies and availability wording.
After-hours overflow
Route unanswered calls to a safe intake workflow rather than an ordinary voicemail.
Human handover
Escalate genuinely urgent problems to authorised people under an agreed on-call policy.
Follow-up workflows
Where permitted, send enquiry acknowledgement and route callbacks into a suitable pipeline.
Flexible approach
Choose the coverage that fits your team.
Start with calls that go unanswered during busy periods or after closing. Expand only where actual call volume, customer feedback and tested integrations justify it. Your staff remain in control of exceptions and sensitive decisions.
Frequently asked
Questions before setup
Can Maya tell customers when the engineer will arrive?
Only when supported by an accurate dispatch system. Otherwise she should collect details and give a safe callback expectation.
Can Maya give emergency gas safety advice?
She must not improvise safety instructions. We use business-approved escalation and emergency wording, with urgent situations passed to appropriate human or emergency services.
Can Maya take payment for a call-out?
Only through a separately approved, tested payment integration with clear amounts and policies.
FlowFix AI
Let's assess the calls your business misses.
We can review your current number, booking tools, service policies and real escalation needs, then scope a practical trial and proposal.
Receptionist from-price
AI receptionist for plumbers
From £299 setup + from £199/month
Entry-level missed-call and enquiry intake, with agreed call-minute limits and scope.
From £699 setup + from £399/month
Full-time answering for a single location with approved FAQ and escalation.
From £1,495 one-off
Defined starter deliverables. Provider fees and optional support extra.
Integrations, legal safeguards, usage and suitability are confirmed before contracting.