Administrative questions
Share approved addresses, opening hours, appointment processes and general service information.
Healthcare reception teams handle routine admin alongside sensitive enquiries. An AI assistant can support clearly limited administrative workflows, but must never replace qualified clinical triage or medical advice.
The public voice demo remains subject to launch checks. We confirm all phone and booking integrations before activation.
Share approved addresses, opening hours, appointment processes and general service information.
Capture scheduling requests through suitable clinical booking tools, subject to access and validation.
Support approved rescheduling and cancellation processes.
Send symptoms, urgent care concerns and exceptions to qualified staff or approved emergency pathways.
Minimise personal information collection and apply stronger confidentiality and retention controls.
Provide opening-hours and callback information when clinical reception is closed, without pretending to offer emergency treatment.
Start with calls that go unanswered during busy periods or after closing. Expand only where actual call volume, customer feedback and tested integrations justify it. Your staff remain in control of exceptions and sensitive decisions.
No. Clinical assessment and emergency triage must remain with qualified professionals and approved pathways.
Only after provider permission, security assessment, clinical governance review and representative end-to-end tests.
Not without robust identity verification, explicit access controls and a reviewed healthcare privacy workflow.
We can review your current number, booking tools, service policies and real escalation needs, then scope a practical trial and proposal.
From £299 setup + from £199/month
Entry-level missed-call and enquiry intake, with agreed call-minute limits and scope.
From £699 setup + from £399/month
Full-time answering for a single location with approved FAQ and escalation.
From £1,495 one-off
Defined starter deliverables. Provider fees and optional support extra.
Integrations, legal safeguards, usage and suitability are confirmed before contracting.